Event: Monday, April 15th

Digital Transformation – CX Case Studies
Delta Marriott: Mississauga

Moderator: Christopher Norris, Kingston TransitSpeakers: Jenn Van Geem, Swiftly Victoria Gorobets, Toronto Transit Commission Reid Fulton, Grand River Transit/Region of Waterloo Customer Experience is the focus of this panel: 1. In this technology panel, Swiftly will discuss best practices for improving the rider experience during detours. We’ll draw on real-life case studies about the most effective …

Digital Transformation – CX Case Studies
Delta Marriott: Mississauga
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Gaining Support for Multi-Year Strategic Plans in the Annual Budget Process
Delta Marriott: International AB

Moderator: Nicole Lysaght, Durham Region TransitSpeakers: David Stowe, Brampton Transit Katie Burns, London Transit Commission Tamas Hertel, York Region Transit Many agencies continue to move towards multi-year strategic planning, service increase targets, and promises of better, faster, and more innovative transit service for customers. For many, ridership continues to grow, but without the financial backing …

Gaining Support for Multi-Year Strategic Plans in the Annual Budget Process
Delta Marriott: International AB
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Battery Electric School Buses: What are the issues? What should I consider?
Delta Marriott: New York

Speaker: Kevin Matthews, Head of Electrification, First Student Pierre Zivec, President Safety, Performance and Digital at Transdev Canada Battery-electric school buses seem to be all the rage…..however, does it make sense for my fleet? If I want to consider introducing these vehicles into my fleet what cost and operational issues do I need to consider, …

Battery Electric School Buses: What are the issues? What should I consider?
Delta Marriott: New York
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Crisis Communications Workshop – Social Media
Delta Marriott: New York

Speaker: Nancy Daigneault, School Bus Ontario Your company survived the first day of a bad event and now the world of social media is giving their opinion. How do you respond? Nancy DaigneaultExecutive Director, School Bus OntarioNancy DaigneaultExecutive Director, School Bus OntarioNancy DaigneaultExecutive Director, School Bus OntarioNancy DaigneaultExecutive Director, School Bus OntarioNancy DaigneaultExecutive Director, School …

Crisis Communications Workshop – Social Media
Delta Marriott: New York
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Choosing Hydrogen – Dilemma of the Chicken and the Egg
Delta Marriott: Mississauga

Moderator: Mark Seldenthuis, Director of New Energies, AECOM Speakers: Cole Pouliot, AECOM Norman Hendry, Halifax Transit Majdi El-Sadek, CUTRIC Stephen Bacchus, MiWay Erin Cooke, Winnipeg Transit Many transit agencies are thinking about adding hydrogen buses to their fleet mix. But how will they manage the lack of existing infrastructure to meet future hydrogen demand, and …

Choosing Hydrogen – Dilemma of the Chicken and the Egg
Delta Marriott: Mississauga
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Vulnerable Populations – Making Sure No One is Left Behind
Delta Marriott: International AB

Moderator: Carla Stout, General Manager, Niagara Transit CommissionSpeakers: Merrina Zhang, P. Eng., Senior Research Engineer, National Research Council of Canada Tyson Cragg, Executive Director, Transit Windsor Kris Hornburg, Deputy General Manager, Business Services, Durham Region Transit Some transit customers may require extra consideration when planning and delivering transit. Here are three perspectives: 1. National Research …

Vulnerable Populations – Making Sure No One is Left Behind
Delta Marriott: International AB
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