Digital Transformation – CX Case StudiesDelta Marriott: Mississauga
Moderator: Christopher Norris, Kingston TransitSpeakers: Jenn Van Geem, Swiftly Victoria Gorobets, Toronto Transit Commission Reid Fulton, Grand River Transit/Region of Waterloo Customer Experience is the focus of this panel: 1. In this technology panel, Swiftly will discuss best practices for improving the rider experience during detours. We’ll draw on real-life case studies about the most effective …
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