Moderator: Maureen Cosyn-Heath, Director of Transit, Hamilton Street Railway
Who’s your customer? (panel discussion)
Join us for a panel discussion about current customer experience trends and future ridership recovery and growth opportunities. Whether it’s innovations in fare payment choices, cutting edge customer research and communications, and high quality on-the-road service delivery, our customer’s high expectations are driving transformational change for transit agencies. How can we use this opportunity to build back better? Hear from industry and transit agency thought leaders about what we know about our customers today and what we need to do to be ready for the future.
- Antoine Belaieff, Lead, North America, FAIRTIQ – It’s not just about commuters – Attracting and retaining new riders
- Sophie Le Blanc, Business Development, Transit App – Real Time Trip Surveys – Presenting the Findings
