Room: International AB
Sponsor(s)
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Session Description
Telling Transit’s Story – Creating Allies
Stream: Leadership
Moderator: TBD
1. GRT Highlights
Presenter: Doug Spooner – GRT, Randy Helmer – Coast Mountain Bus Company, and Joseph Reid – The City of Belleville
Transit systems function best when transit leaders and elected officials work together. This presentation highlights how Grand River Transit (GRT) in the Region of Waterloo has built an effective, collaborative relationship with Regional Council—one that strengthens strategic planning, improves accountability, and supports continuous improvement.
Speaker(s) / Presenter(s)
Bio:
Bio:
A senior executive with a proven history in change management, strategic planning, and employee development in public transportation, municipal government, healthcare and energy fields. With exceptional interpersonal, communications and leadership skills, corporate targets and objectives are achieved on time, and on budget through collaboration with councils, employees, and external stakeholders.
Bio:
As a leader in Public Administration, Joseph truly believes an optimal customer service experience should be at the forefront of Public Service and he strives to achieve a positive experience every time he can for the betterment of our community.
Joseph strongly believes in building high trust relationships and having empathy is at the heart of great communities.