Monday, April 13 | 11:00am – 12:00pm | AI and Transit Operations | OPTA

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Room: Mississauga

 

Sponsor(s)

 

Session Description

AI and Transit Operations
Stream: Operations Stream
Moderator: TBD, Swiftly

Speaker:
1. Suzanne Holder of MiWay present their “Voice of the Customer” program and some interesting work with AI to uncover customer insights
2. Josh Colle
3. Nicole Gomes – Spare

 

Speaker(s) / Presenter(s)

 

Suzanne Holder – Manager Customer Experience and Innovation, MiWay

Bio:
Suzanne Holder serves as the Manager of Customer Experience and Innovation for MiWay, City of Mississauga. As an inspiring leader, she guides a skilled team in delivering forward-thinking programs focused on strategy development, customer and employee experience, service excellence, and internal communications. She is driven by a passion for creating inclusive, purpose-driven environments. Suzanne is dedicated to creating environments where individuals feel valued, supported, and empowered to be their authentic selves. She actively champions cultural transformation to support business innovation, using a variety of business improvement approaches—especially human-centered design—to deeply understand user needs and deliver exceptional experiences. She is known for her positivity, professionalism, and creativity, Suzanne is a strong driver of positive change and continuous improvement.

 

Josh Colle – Chief Strategy & Customer Experience Officer, Toronto Transit Commission (TTC)

Bio:

 

Nicole Gomes – Senior Events Marketing Manager, Spare

Bio:

 

 

 

 

 

 

Moderator(s)