Room: International AB
Sponsor(s)
 
Session Description
ZEB User Conference – Session 3: Operationalization – From Procurement to Pull-Out
Stream: Leadership Stream
Speakers/Presenters:
1. Jacobs and MiWay (Change Management)
2.
In Session 3, we move into the phase where all earlier elements—safety, training, workforce competency—must function together under real operating conditions.
This is where many agencies have experienced their steepest learning curve.
Our panelists bring lessons from change management, operational readiness, infrastructure rollout, charge management software, and charging system integration.
They’ll speak candidly about what they encountered during actual deployments:
– commissioning challenges that were not visible during planning
– unexpected conflicts when multiple buses needed charging simultaneously
– SOC limitations affecting pull‑out and block performance
– inconsistencies between bus data and charger data
– SOPs rewritten in the early weeks of service
– cross‑departmental coordination issues
– organizational adjustments needed to support daily ZEB operations
This session focuses on the realities of making ZEBs work Monday to Friday, not just during pilot projects.
If the morning sessions were about understanding the bus and the people who support it, this session is about building the organization around it.
Speaker(s) / Presenter(s)