Room: Mississauga
Sponsor(s)
Â
Session Description
Session 2 of our Specialized Transit Committee day will include:
(1) Dennis Kar and Zahra Jaffer- Let’s talk customer engagement! Explore the ways to meaningfully engage with accessible transit service customers, and how journey mapping can be used as a tool for deep listening.
(2) Cheelcare is a vendor for a power-assist device that attaches to manual wheelchairs. We are beginning to see these and there are lots of questions about their safe use up vehicle ramps, for example, or when a device is secured. This session will feature a demonstration of the equipment and a discussion of standards; https://cheelcare.ca/pages/companion
Speaker(s) / Presenter(s)
Michelle Martin is the Manager of Accessible Transportation Services with the Hamilton Street Railway; Relatively new to Transit, she has just completed her fifth year with the HSR. She has a degree in psychology and a background in disability, particularly in the developmental services sector where she worked for over thirty years, including in quality assurance and policy, and as coordinator of a transit travel training program.
Dennis Kar – Dillon Consulting
Dennis has over 24 years of experience in multi-disciplinary transportation projects and leads DillonÂ’s Integrated Mobility Service Line. His expertise is in transit planning, multi-modal transportation planning and mobility management, having successfully directed and participated in numerous studies across the country. He brings an integrated approach to his work, developing dynamic solutions that address mobility needs for various population groups, grounded through a comprehensive and interactive community engagement process.
Allex Laurin – Cheelcare
Zahra is a Planner and Associate with Dillon Consulting Limited, and a core member of the nation-wide Community Engagement team. ZahraÂ’s work as a planner spans the areas of municipal policy, strategic planning, public engagement, environmental assessment, and infrastructure planning, and includes leadership on award-winning municipal engagement programs. She has designed and led multiple large- and small-scale community engagement programs across Ontario relating to transit oriented communities, strategic planning, and long range planning exercises, and is based out of the Dillon Kitchener office. She also volunteers with the Executive Committee for the Great Lakes Chapter of the International Association for Public Participation (IAP2), and is the Southwest District member of the OPPI Planning Knowledge Exchange Committee.
Moderator(s)
Michelle Martin – Hamilton Street Railway