Room: Mississauga
Sponsor(s)
 
Session Description
We will explore this topic with two presentations:
Exploring the Trip Cancellation Behaviour of On-Demand Transit Riders:
On-demand transit (ODT) is expanding globally, offering flexible transit options for the general public, but facing high cancellation and no-show rates. Many ODT systems require passengers to pay as they board the vehicle and not when they book/request the trip, for a seamless integration with their scheduled bus services. However, this leads to increased cancellations, raising operational costs. We present a choice model to predict cancellation probabilities of ODT service using ODT trip data from Southern Ontario. The presentation will conclude with policy implications and recommendations.
The second presentation will be from RideCo. The presentation will identify a working example of an integrated mobility solution in Wellington County that allows customers to select between on-demand transit and Uber rides using RideCoÂ’s on-demand solution. The impact on ridership, availability of trips and lessons learned will be discussed.
Speaker(s) / Presenter(s)
Amer Shalaby, P.Eng., is Professor and Bahen/Tanenbaum Chair in Civil Engineering at the University of Toronto. He is the founding Director of the Transit Analytics Lab and Co-Director of the Centre for Automated and Transformative Transportation Systems. He is also the Director of the University of Toronto Transportation Research Institute. Dr. Shalaby is specialized in transit planning and scheduling, intelligent transit systems, transit operational management, transit system resilience, and automated and connected transit technologies.
Dr. Shalaby is an elected Fellow of the Canadian Society of Civil Engineering, the recipient of the CSCE Sandford Fleming Award, ThinkTransit Award of Excellence in Innovation and TRB William Millar Award. He was associate editor of the Canadian Journal of Civil Engineering, and he sits on the editorial board of several international journals. Dr. Shalaby has also served on advisory panels of multiple transportation projects in Canada and internationally.
James Vaclavek is an Economic Development Officer for the County of Wellington. He holds a Masters of Economic Development and Innovation from the University of Waterloo, and he has managed the Ride Well rural public transit pilot service since it launched in 2019. This is an innovative on-demand ridesharing service that is deployed across Wellington County and into the City of Guelph. Since launch, the service has almost quadrupled in ridership and continues to grow month-over-month.
Michelle Martin is the Manager of Accessible Transportation Services with the Hamilton Street Railway; Relatively new to Transit, she has just completed her fifth year with the HSR. She has a degree in psychology and a background in disability, particularly in the developmental services sector where she worked for over thirty years, including in quality assurance and policy, and as coordinator of a transit travel training program.
Amanda Smith – RideCo
Matthew Di Taranto – Uber
Moderator(s)
Michelle Martin – Hamilton Street Railway