Room: Mississauga
Sponsor(s)
Â
Session Description
An overview of the different data sources and the challenges in using them. Case studies of how transit agencies have proactively responded to customer demand by taking a deeper look into their data. Best practices in which kind of metrics agencies should track as to better reflect the customer experience and improve their responsiveness to customer demand, with the objective that transit staff consider tracking at least one new relevant metric in their existing dashboards.
Many transit systems in Canada have adopted on-demand services to better meet the needs of their service area. CUTA and Dillon Consulting worked together to understand what metrics and KPIs transit systems were using to monitor their on-demand programs. The final report gives an overview of what commonalities exist, and presents opportunities for harmonizing metrics across systems. It is hoped that this will inform the standardization of metrics, updates to the CUTA Fact Book, and improvements in reporting.
Speaker(s) / Presenter(s)
Eddy is the Founder & CEO of Transify, a transit data visualization tool designed to help transit agencies optimize their service. Leveraging his planning experience at the TTC, where he supported RapidTO and the 5-Year Service Plan, Eddy built Transify to help agencies of all sizes plan and deliver better service, which is exemplified through TransifyÂ’s work with agencies across Ontario – Barrie Transit, Brampton Transit, and numerous projects with Left Turn Right Turn.
Dennis Kar – Dillon Consulting
Dennis has over 24 years of experience in multi-disciplinary transportation projects and leads DillonÂ’s Integrated Mobility Service Line. His expertise is in transit planning, multi-modal transportation planning and mobility management, having successfully directed and participated in numerous studies across the country. He brings an integrated approach to his work, developing dynamic solutions that address mobility needs for various population groups, grounded through a comprehensive and interactive community engagement process.
Jacob is a transportation engineering graduate at Dillon Consulting, working on the development of on-demand transit systems, conventional network planning, route design, and transit mapping for Canadian transit agencies of all sizes. His work with transit agencies builds on his research background, which specializes in municipal finance in Ontario, preferential mode choice surveys, and the integration of on-demand transit with fixed-route transit. He has used this combination of research and industry knowledge to teach transit planning to multiple cohorts of planning and engineering students as a sessional instructor at the University of Waterloo.
Simon Minelli – Canadian Urban Transit Association
Simon Minelli, Director of Research, Technical Services and Industry Programs at the Canadian Urban Transit Association, leads their efforts to support the transit industry in by providing training, learning events, data services, and topical research into top of mind industry topics. Simon has spent his career understanding issues critical to the transit industry across North America, using this knowledge to develop innovative and effective solutions. Research has often been a critical component in this, including qualitative and quantitative research into areas such as connected and autonomous vehicles, regional planning analysis, regulations and standards.
Nikhil Lobo – Metrolinx
Moderator(s)
Nikhil Lobo – Metrolinx