Room: Mississauga
Sponsor(s)
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Session Description
An overview of the different data sources and the challenges in using them. Case studies of how transit agencies have proactively responded to customer demand by taking a deeper look into their data. Best practices in which kind of metrics agencies should track as to better reflect the customer experience and improve their responsiveness to customer demand, with the objective that transit staff consider tracking at least one new relevant metric in their existing dashboards.
Speaker(s) / Presenter(s)
Eddy Ionescu – Transify